SONY
Paraview develops the IAM solution for SONY to safeguard its local customer data efficiently and improve customer experience.
Overview
Industry
Manufacturing
Business Nature
Electronics Manufacturing
Company Size
No. 140 on 2023 Fortune Global 500 List
Services Required
Identity & Access Management
The Problem
- Local customer data is stored abroad without localized management.
- The global ID authentication system (M-DCIM) may face challenges in adapting to local security requirements.
Our Solution
- Transfer local customer data from the global system to local B2C CRM to leverage a unified ID authentication system for safeguarding data within the local area.
- Implement centralized ID authentication management to ensure efficient adaptation to local security requirements.
- Deploy IDaaS independently on AWS services locally to guarantee high performance and availability.
- Maintain a one-year pre-transfer period to facilitate seamless and user-friendly data migration.
- Ensure continuous service and product delivery without compromising compliance.
Achievements
- The new platform improves user experience and boosts satisfaction by 20%.
- Facilitate a seamless transition for users moving to MySony, minimizing disruptions.
- Enhance support for the local social ecosystem and streamline business operations for greater convenience.
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