Schneider Electric
Paraview develops a localized IAM platform for Schneider Electric to seamlessly integrate with its global IAM system and enhance local customer experience.
Overview
Industry
Manufacturing
Business Nature
Electrics Product Manufacturing
Company Size
> 150k Employees
Services Required
Identity & Access Management
The Problem
- Replace ASIS cIAM ForgeRock with a localized IAM solution.
- Localize operations, support, and development with the local team.
- Restructure identity management to meet the specific local business requirements.
- Enhance support for the local social and digital landscape.
- Improve customer experience for login and registration processes.
- Include all applications used by Chinese customers, both local and global.
- Comply with Schneider's Global UX and security standards.
Our Solution
Uniform User Journey
- Standardized workflows for registration, login, and profile updates.
- Consistent access process for Schneider's internal and social accounts.
- Single Sign-On (SSO) across Schneider's applications and services.
Easy Deployment for Apps
- Quick configuration and minimal development for deploying customer identity and access functions.
Secure Platform
- Protect customer data and access.
- Comply with MLPS standards.
- Adhere to Crawn Jewel standards.
- Achieve SOC 2 certification for products.
Achievements
- Seamlessly migrate over 40 applications, including both local and global systems.
- Enhance Schneider's user management process to increase customer service satisfaction.
- Offer a user-friendly operation and maintenance platform with a configuration GUI, reducing operational effort for Schneider's service team.
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